Our goal is your total satisfaction. If a store’s purchase is not what you have expected and you would like to bring it back, you can do so by simply bringing back the big and tall shoes under our different terms and conditions found in this section. Please read below:

Before any return: Please call our customer service at 514-586-0023 on normal store hours or leave us a message at info@piedsgeants.com. Do not hesitate to call us for any other info you need.

Return policy – store purchase

We accept returns of store purchases for our big and tall shoes within 10 days of purchase, for an exchange or store credit. There is no refund. If returned, your big and tall shoes have to be unworn, including the original receipt and original intact packaging. We do not accept returns on " sale " items or clearance. All big and tall shoes sold as a clearance, are considered a final sale.

If returned later than 10 days, only the manufacturer’s warranty is applicable on defects. This warranty doesn’t cover intentional abuses or normal use. Please call our PIEDS GÉANTS CHAUSSURES customer service at 514-586-0023 or by email at info@piedsgeants.com for more info.

*IMPORTANT: In-store purchases of big and tall shoes cannot be return by mail, please bring them back directly to the store for an exchange or future credit. There are no refunds. The in-store return policy differs from the online policy.

Return policy – online shopping

Big and tall shoes purchased online are returnable within 10 days of the shipping date. There are no refunds for online purchases. All big and tall shoes returned will be exchangeable only. If an exchange is not made, a store credit will be issued to the customer for a future purchase. If returned, your big and tall shoes have to be unworn, including the original receipt and original intact packaging. We do not accept returns on " sale " items or clearance. All big and tall shoes sold as a clearance, are considered final sale. Big and tall shoes have to be specifically returned to the head office address below:

If you receive a defective product or the wrong order, please contact us directly at 514-586-0023 within 24-48hrs after reception.

For further information concerning our different politics, we invite you to call our customer service at 514-586-0023 or by email at info@piedsgeants.com.

• Shipping Methods

Shipping Methods

Depending on the region and city, postal deliveries may vary in time from 1 to 10 days. When your order is completed, you will receive an email confirmation with a Canada Post tracking number. Here are the offered shipping options. All fees are estimated and will be confirmed to you, before being added to your final bill.

*Please note that in busy periods, shipping delays may occur.

 **Regular Canada Post service fees depends on each Canadian province.

Extra fees will be added to destinations such at Nunavut, Yukon, North-West territories and other Canadian provinces.

IMPORTANT!

- All shipping and billing addresses must be located in Canada.

- Billing address must match the credit card holder’s information.

ORDER FOLLOW-UP

Once you have placed your big and tall shoe order, you will receive an email confirmation with an order number. Please keep this order number for all future inquiries or order tracking.