We accept returns of store purchases for our big and tall shoes within 10 days of purchase, for an exchange or store credit. There is no refund. If returned, your big and tall shoes have to be unworn, including the original receipt and original intact packaging.

If returned later than 10 days, only the manufacturer’s warranty is applicable on defects. This warranty doesn’t cover intentional abuses or normal use. Please call our PIEDS GÉANTS CHAUSSURES customer service at 514-586-0023 or by email at info@piedsgeants.com for more info.

In-store purchases of big and tall shoes cannot be return by mail, please bring them back directly to the store for an exchange or future credit. There are no refunds. The in-store return policy differs from the online policy.

Big and tall shoes purchased online are returnable within 10 days of the shipping date. There are no refunds for online purchases. All big and tall shoes returned will be exchangeable only.

If an exchange is not made, a store credit will be issued to the customer for a future purchase. If returned, your big and tall shoes have to be unworn, including the original receipt and original intact packaging. We do not accept returns on " sale " items or clearance. All big and tall shoes sold as a clearance, are considered final sale.

Big and tall shoes have to be specifically returned to the head office address below:

Pieds Géants Chaussures
504 Notre-Dame
Aile B Suite 1000
Repentigny (Québec)
J6A 2T8

If you receive a defective product or the wrong order, please contact us directly within 24-48hrs after reception.

For further information concerning our different politics, we invite you to call our customer service at 514-586-0023 or by email at info@piedsgeants.com.

We do not accept returns on " sale " items or clearance. All big and tall shoes sold as a clearance, are considered a final sale.